Office Policies

Office Policies

Office Hours

We are open to serve you, answer questions or schedule an appointment during the following hours:

Monday & Thursday: 8 a.m. – 5 p.m.
Tuesday: closed
Wednesday: 7 a.m. – 12 p.m.
Friday: 7 a.m. – 12 p.m.

During inclement weather, our office follows Allen ISD delays and closures.

For an after-hours emergency, emergency numbers are always available on our voicemail. All after-hours messages regarding scheduling appointments or financial questions will be returned the following business day.


Your scheduled appointment time has been reserved specifically for you.  We request a 24-hour notice if you need to cancel your appointment.  We are aware that unforeseen events sometimes require missing an appointment. After missing your second appointment without notifying us 24 hours in advance, you are subject to being charged an additional fee.


Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. As a courtesy to our patients, we will file insurance claims to assist you in obtaining benefits for services.

Karen S. Neat, DDS, MSD 972-727-1153
430 N. Allen Drive
Allen, TX 75013